Answers fraud related calls and accumulates information and documentation to complete the investigation. Writes narrative to document all steps of the investigation, complying with all documentation standards regarding case files. Utilize computer and industry specific software on investigations or projects. Prepare customer documentation for review and authorization. Per

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Financial Accounting and Reporting Generate and/or oversee the accurate and timely preparation and submission of the following financial reporting Daily Net Capital and Aggregate Indebtedness calculations which involve complex calculations and rule adhearence (required by FINRA). Weekly Reserve Calculation (required by FINRA). Audited and Unaudited Financial Statement gen

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Strategic Project Management Manages Transformational projects to implement and sustain best in class frameworks and execution methodologies, focused on enabling and driving new levels of business performance. Leads business development and approvals, requirements, testing, stakeholder engagement, communications/training, and evaluation of results. Manages the strategy as

Conduct business change risk assessments (i.e., new products/services, business process changes, strategic initiatives, regulatory changes, privacy assessments, etc.) including building and managing an intake process, maintaining relevant documentation, tracking and monitoring status of assessments and timely communication with key stakeholders. Understand the change mana

Month end Close Assist with GCM Accounting month end close process. Prepare analyses of month end financial results and general ledger entries for various GCM accounts. Prepare timely and accurate GCM product account reconciliations and balancing. Assist with detailed reviews of account reconciliations prepared by GCM accounting analysts. Month end/Quarter end Reporting P

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Trusted business advisor Serve as the primary compliance contact and trusted advisor to Payments leadership on compliance related matters and evaluate required escalation of those matters to Compliance leadership. Provide guidance and ongoing support to Payments on managing compliance risks and applying compliance requirements to new products and processes. Assist Payment

Orientation Program (First Week) At the enterprise level Design, communicate and measure a first five days new hire template which contains the themes, activities and recognition hiring managers use. Ensure each LOB has a new hire representative. Recognize and congratulate new hires. Organize new hire content and courses. Ensure quality and consistency. Act as a consultan

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Lead business incident management during customer and/or operations impacting events. Engage appropriate business, vendor, and/or technical teams for incident response. Assess incident impact/status and communicate to stakeholders. Develop and maintain incident playbooks, In conjunction with business and technology. Track and report on application health related to techno

Act in a lead and/or supporting role on projects of various sizes executed utilizing both waterfall and agile methodologies. Represent client voice for user friendly and intuitive application design and requirements. Establish yourself as a subject matter expert for assigned applications and products. Create test plans, test scripts, coordinate and execute user acceptance