Position Summary: The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

Essential Responsibilities:

• Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes.
• Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army's services; coordinates services and communicates about cases; assures that valid releases of information are on file.
• Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate.
• Enhances personal knowledge and skill through community and agency educational forums.
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate.
• Attend all job-related training.
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration.
• Attend staff meetings and community meetings as assigned.
• Perform other duties as assigned.

Additional Responsibilities:

• Provides emergency utility assistance for clients seeking assistance with DTE, overseeing all aspects for assistance including prescreening, and entering data.
• Adhere to the state regulated MEAP guidelines.
• Provide 10-15 DTE qualifying clientele seeking assistance when funding is available, and assist with clients seeking, food, clothing, and housing assistance.
• Work with Gleaners & Forgotten Harvest to oversee the client emergency food programs.
• Provide seasonal assistance for clients, participate in distribution & enter client data in TSAMM.

Qualifications:

Education/Experience:

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• 2 or more years of applicant interview or case management experience.
• Experience working with program target population (preferred).

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics.
• Adhere to professional codes of ethics as they apply to professional licensing.
• Understand and adhere to professional boundaries within and outside of the organization.
• Maintain client confidentiality and obtain appropriate releases of information.
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice and promote racial understanding and reconciliation.
• Complete Caseworker Certification Program within 120 days of hire.

Computer Skills:

• Proficient in Microsoft Office 365.
• Basic knowledge of Teams and SharePoint.
• Proficient in SIMS (ServicePoint) software within 90 days.
• Willingness to learn new software as needed.

Certificates and Licenses:

• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR).
• Complete Safe From Harm training and keep current as needed.